Contact
Contact
One address, four subjects. We answer technical questions directly, including the ones that end with us recommending a different machine.
Write to us
Pick the subject line that matches, and the message routes faster:
| Subject | Use it for | Subject line to use |
|---|---|---|
| Product | Gilka One specifications, compatibility, brewing questions | Product — your question |
| Wholesale | Retail, distribution, outdoor and coffee trade | Wholesale — country, store type |
| Press | Review units, interviews, technical background | Press — outlet, angle |
| Support | Repairs, seals, spare parts, warranty | Support — order or serial |
Join the launch list
The specification sheet and price go to this list before they are published anywhere else. One email when it exists; nothing else.
What to include in a technical question
We can answer almost any brewing question in one reply if you include:
- The machine and basket you are using
- Dose in grams and grind setting
- Shot time and yield in grams
- Water temperature if you measured it
- What the shot tasted like — sour, bitter, thin, harsh, or both sour and bitter
Nine out of ten portable espresso problems are grind or temperature, and those four numbers identify which one in a single message.
Questions
Frequently asked
How long does a reply take?
Two working days for most enquiries. Technical questions that need an engineer take longer, and we would rather answer late and correctly than fast and vaguely.
Can I get a review unit?
When units exist, yes — for outlets that publish methodology alongside conclusions. We do not pay for reviews, and we do not require copy approval. If a reviewer says the temperature stability is poor, that is a legitimate finding and it stays.
Do you sell wholesale?
Yes, to specialty coffee retailers and outdoor equipment dealers once shipping begins. Include your country, store type and expected volume, and we will reply with terms rather than a brochure.